As long as you cancel at least 10 minutes before your flight's scheduled departure time, there is no fee to cancel your reservation, whether it is a paid fare or one booked on points. Senators Ed Markey, a Democrat from Massachusetts, and Richard Blumenthal, a Democrat from Connecticut, called on the airline company to pay for "ticket refunds, and hotel, meal, and transportation reimbursement" along with "significant monetary compensation for the disruption to their holiday plans." Chaos comes during some of busiest travel time For example, Southwest has one of the most generous cancellation policies regardless of the fare type. President Joe Biden also weighed in on Tuesday, tweeting that his administration "is working to ensure airlines are held accountable" and urging people whose flights were canceled to visit the Department of Transportation's online dashboard to see if they are eligible for refunds. "As more information becomes available the Department will closely examine whether cancellations were controllable and whether Southwest is complying with its customer service plan as well as all other pertinent DOT rules," the statement said. "USDOT is concerned by Southwest Airlines’ disproportionate and unacceptable rate of cancellations and delays as well as the failure to properly support customers experiencing a cancellation or delay," a department spokesperson said in a statement.
Federal transportation officials called the cancellations unacceptable. Photos and video posted to social media showed bags piling up at Denver International Airport and Chicago’s Midway Airport, and Southwest said it was inundated with calls and messages and asked for patience. No matter which fare class your ticket falls into, you can even cancel your flight 10 minutes before departure and your ticket purchase price will be credited. The representative also did not respond to a question on Tuesday from NBC News about how many flights it had preemptively canceled for the rest of the week or when it expects to resume a normal schedule, saying that it doesn't "have figures to share." The spokesperson said that while its inventory is low, the airline still has some flights available to book. The union representing more than 18,000 Southwest Airlines flight attendants, TWU Local 556, said in a statement released on Monday that the company "has failed its employees once again" as "the result of years of refusal to modernize operations."Īn airline representative did not immediately return a request for comment on Tuesday on the union's statement. “On the other side of this, we’ll work to make things right for those we’ve let down, including our employees,” the airline added in the Monday statement.
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